Application Support Engineer - Advanced

Advanced Teamcenter Application Engineer

Company Overview

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

We are seeking an Advanced Application Support Engineer to join our Global Teamcenter Application Support organization. This role is ideal for someone who already has a solid foundation in technical or application support and is ready to take the next step in their career.

As an Advanced Support Engineer, we are looking for someone who can learn quickly, take initiative, and progress toward working independently faster than an entry-level engineer. You will troubleshoot enterprise applications, infrastructure, configuration, integration, and performance-related issues across Linux and Windows environments. You will work directly with customers while collaborating with experienced Support Engineers, Product Development, and other specialists.

Although this role will can be located in Mexico or Brazil, we ask you to submit your application in English.

Key Responsibilities

• Provide technical support for Siemens Teamcenter and its supporting technologies.
• Investigate application, configuration, and integration issues by deeply analyzing system logs, error messages, and diagnostic data.
• Read, interpret, and understand complex error codes to identify possible causes and next troubleshooting steps.
• Reproduce customer-reported issues in internal environments and develop clear test scenarios.
• Manage assigned customer cases and maintain ownership of investigation and communication through resolution.
• Prioritize multiple cases based on severity, customer impact, and business urgency (Knowledge of SLAs).
• Document troubleshooting steps, root-cause findings, solutions, and workarounds.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 3 to 5 years of hands-on experience as a Support Engineer in a software environment.
• Direct experience with Teamcenter is required.
• Strong proficiency in reviewing and analyzing application or system logs to understand and resolve errors.
• Experience troubleshooting enterprise or server-based software applications.
• Strong analytical and troubleshooting skills with a structured approach to technical problem solving.
• Professional proficiency in English.

Preferred Qualifications

• Experience with Java or Java-based enterprise applications.
• AWS or other cloud infrastructure and services.
• SQL and basic database troubleshooting.
• JVM configuration and heap/thread dump analysis.

Training and Development

We recognize that Teamcenter is a complex enterprise platform. New team members receive an onboarding and training period that includes product training, technical knowledge transfer, and shadowing. Because these are Advanced-level positions, we expect you to build on your existing experience, pick up new concepts quickly, and progress toward independently handling your workload.

What Success Looks Like

Successful engineers in these roles are curious, proactive, and accountable. You will become increasingly comfortable managing customer cases independently, assessing issues, and determining the appropriate next steps toward resolution. You will have daily support and access to our global organization of subject matter experts.

Why Us

We are Siemens:

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Commitment to Diversity and Inclusion

We value equal opportunities and welcome applications from all qualified candidates. Siemens is committed to building a diverse and inclusive workplace where all employees can thrive and contribute their unique perspectives. If you require any reasonable accommodation during the application or interview process, please let us know.

Siemens